Privacy Policy

1. Introduction

CitrusPeel ("we," "our," or "us") is a web‑based software‑as‑a‑service platform operated by Jinolo Pty Ltd (ABN 15 651 888 756). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our headless CMS platform and services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Payment information (processed through secure third-party payment processors)
• Profile information and preferences
• Communications with us

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Log data and analytics information

2.3 Content and Project Data

We collect and store content and data you create, upload, or manage through the Service, including:

• Content created using our CMS
• Project configurations and settings
• AI-generated content and prompts
• API usage and integrations

3. How We Use Your Information

We use the collected information for various purposes:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to comments, questions, and customer service requests
• Develop new features and services
• Analyze usage patterns and optimize user experience
• Prevent fraud and enhance security
• Comply with legal obligations
• Send marketing communications (with your consent)

4. AI and Data Processing

Our Service uses artificial intelligence to generate content. When you use AI features:

• Your prompts and generated content may be processed by third-party AI services
• We implement measures to protect your data during AI processing
• AI-generated content is stored in your account
• We may use aggregated, anonymized data to improve our AI features

5. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing, AI services)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly agree to share your information

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data storage and backup procedures

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you delete your account, we will delete or anonymize your personal information, unless retention is required by law.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request a copy of your information
• Opt-out: Opt-out of marketing communications
• Restrict Processing: Request limitation of processing

To exercise these rights, please contact us at privacy@citruspeel.com

9. Cookie Policy

This Cookie Policy explains how CitrusPeel uses cookies and similar tracking technologies when you visit our website and use our services.

9.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. Cookies can be "persistent" (remaining on your device until deleted or expired) or "session" (deleted when you close your browser).

9.2 Types of Cookies We Use

9.3 Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We use the following third-party services:

• Google Analytics: For website analytics and performance tracking
• Payment Processors: For secure payment processing
• AI Service Providers: For content generation features
• Hosting Providers: For website infrastructure and delivery

We do not control these third-party cookies. Please review their privacy policies for more information.

9.4 How to Manage Cookies

You have several options to manage or disable cookies:

9.5 Impact of Disabling Cookies

Please note that disabling certain cookies may affect your experience:

• You may not be able to stay logged in
• Some features may not work properly
• Your preferences will not be saved
• Content personalization will be limited

Essential cookies cannot be disabled as they are necessary for the Service to function.

9.6 Cookie Retention

Different cookies have different retention periods:

• Session Cookies: Deleted when you close your browser
• Preference Cookies: Typically stored for 1 year
• Analytics Cookies: Stored for up to 2 years
• Consent Cookies: Stored for 1 year or until you clear them

9.7 Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in technology, legislation, or our business practices. We will notify you of any significant changes by updating this page.

10. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@citruspeel.com
Address: [Your Business Address]

15. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to lodge a complaint with a supervisory authority
• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time
• Right to data portability

Our legal basis for processing your information includes: consent, contract performance, legal obligations, and legitimate interests.

16. CCPA Compliance (For California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion
• Right to non-discrimination for exercising your rights

17. Contact Information

If you have any questions about these Terms, please contact us at:

Email: hello@jinolo.com

Jinolo Pty Ltd

© 2025 Jinolo Pty Ltd. All rights reserved.